Professional Experience
Progressive growth from technical foundations to IT leadership and portfolio management
Associate Director, IT Portfolio Management & PMO
Seres Therapeutics • Cambridge, MA
After VOWST's FDA approval, Seres faced two critical needs: divesting a major pharmaceutical asset while maintaining operations, and building an enterprise PMO that simply didn't exist. I took on both simultaneously.
Building Enterprise PMO from Scratch
I built the entire IT PMO function from scratch - frameworks, governance model, intake-to-execution workflows. No templates to follow, no existing processes to modify. Just business needs and the work of bringing order to chaos.
Delivered portfolio visibility executives had never had before, with integrated dashboards and financial tracking that immediately changed how decisions were made. Managed $10M+ annual IT portfolio with zero additional headcount.
Asset Divestiture
Oversaw the entire IT scope for an 8-month asset divestiture, including due diligence with the buyer, forming a specialized team, and establishing comprehensive governance frameworks for project/program reporting, escalations, and cross-functional alignment.
Led team of project/program managers, IT SMEs, and CSV leads across three major parallel work streams covering ~70 systems (dozen were validated GxP): Data Migrations, System Conveyance, and Infrastructure Handoffs for 4 facilities across the US. Directly supported CIO in monthly joint leadership readouts and served as primary IT point of contact for all transition aspects.
Senior Manager, IT Program and Project Management
Seres Therapeutics • Cambridge, MA
Managed critical IT programs supporting FDA approval of VOWST (first oral microbiome therapeutic), including final facility buildouts and system stabilization. Led program coordination during organizational transitions and resource optimization.
Strategic Initiative Leadership
Led enterprise backup program consolidating disparate solutions onto unified platform. Designed hybrid backup architecture handling massive data growth across GMP and research environments.
Implemented immutable storage and air-gapped backups for ransomware protection. Achieved comprehensive protection for critical data while maintaining regulatory compliance.
Organizational Resilience
Managed IT program delivery during scale-down efforts and 40% workforce reduction. Adapted PMO approach to function with significantly reduced resources while maintaining quality and oversight.
Supported post-commercial launch reorganization, streamlining project backlog and shifting focus toward operational efficiency. Maintained portfolio visibility during organizational change.
Manager, IT Program and Project Management
Seres Therapeutics • Cambridge, MA
Supporting VOWST through FDA approval meant building the technology backbone across 7 facilities. This wasn't just IT infrastructure - it was the foundation for what would become the world's first oral microbiome therapeutic to reach market.
Building the Facilities Tech Program
Led $4M+ technology program spanning 13+ major projects across 7 facilities. Developed standardized designs reducing project timelines by 30% and established vendor relationships providing 15-20% cost savings.
Built scalable program managing multiple concurrent projects while maintaining high standards. Created lasting organizational capabilities through standardized processes and trained teams.
Strategic Program Results
Delivered infrastructure for R&D, Clinical, GMP manufacturing, and donor collection environments. Maintained 99%+ uptime during all facility transitions and upgrades.
Established foundation that enabled VOWST's FDA approval - the first oral microbiome therapeutic to reach market. Created reusable processes accelerating future facility deployments.
IT Project Consultant / Team Leader - Service Delivery
H3 Biomedicine (via TEKsystems) • Cambridge, MA
Led IT service delivery for 200+ biotech scientists during unprecedented challenges. When COVID hit, I reinvented how a regulated research environment operates remotely while maintaining compliance and productivity.
Crisis Leadership & Modernization
Developed COVID-19 contact tracing system enabling safe workplace operations during critical pandemic period. Led return-to-office technology efforts ensuring secure remote access for sensitive research data.
Upgraded legacy PBX systems to cloud-based UCaaS solutions while everyone worked remotely. Eliminated telecommunications limitations while gaining powerful collaboration capabilities.
Major Facility Programs
Managed $1.5M renovation covering 10,000 square feet with 15 enhanced AV conference rooms and 160+ workstations. Coordinated technology installation with construction schedules during pandemic constraints.
Implemented secure printing reducing paper waste by 20% and eliminating security risks. Upgraded 180+ workstations with standardized monitors and ergonomic improvements.
Team Leader - IT Service Delivery
Woodforest National Bank • The Woodlands, TX
Managed enterprise-scale user access and provisioning workflows supporting 36,000+ employees across 700+ branch locations. Led service delivery improvements and automation initiatives that transformed operational efficiency.
Enterprise Scale Operations
Developed and implemented standardized processes for user onboarding, offboarding, and access management across massive distributed workforce. Created systematic approaches handling thousands of user changes monthly.
Built enterprise monitoring implementation providing unprecedented visibility into system health and user experience across 700+ branch locations.
Automation & Process Innovation
Automated IT service tasks using custom tools and scripts, streamlining troubleshooting and dramatically reducing escalations. Developed branch support automation tools improving service delivery.
Created comprehensive knowledge management system capturing institutional knowledge and accelerating issue resolution. Coordinated with multiple IT teams ensuring seamless service delivery.
System Support Specialist
Texas Department of Criminal Justice • Huntsville, TX
Provided remote support to over 36,000 employees across 100+ prisons in high-security environment. Developed innovative solutions streamlining operations and created comprehensive documentation systems.
Large-Scale System Management
Managed Active Directory and Exchange administration for massive, complex organization spanning 100+ facilities. Supported critical systems with strict compliance requirements and zero tolerance for downtime.
Provided remote support across geographically distributed, high-security environment with unique operational constraints and regulatory requirements.
Process Innovation & Documentation
Developed user-friendly GUI applications using PowerShell and Visual Basic, streamlining troubleshooting and reducing support complexity for 3rd-shift technicians.
Created comprehensive operational documentation project providing systematic knowledge transfer and standardized procedures across multiple support teams.
Network Switching Systems Operator-Maintainer
U.S. Army • Fort Hood, TX
Led tactical communications infrastructure supporting 1,200+ personnel across 50-square-mile training areas. Built foundation for systematic problem-solving and team leadership under pressure while establishing processes that outlasted my tenure.
Technical Leadership & Innovation
Deployed communications networks achieving 99% uptime despite challenging field conditions. Reduced troubleshooting time from 45 minutes to 12 minutes through systematic problem-solving approaches.
Developed comprehensive training program cutting repair times by 50% and achieving 90% first-time fix rate. Built cross-training capabilities ensuring operational continuity despite 40% personnel rotation.
Process Development & Standardization
Implemented preventive maintenance strategy reducing equipment failures by 75% and extending component life by 40%. Created battalion-wide Standard Operating Procedures reducing deployment time by 40%.
Established systematic approach to knowledge management and training that was adopted across other units. Developed documentation and processes that continued functioning after personnel changes.