Professional Experience
My journey of expanding responsibilities and impact across organizations
Associate Director, IT Portfolio Management & PMO
Seres Therapeutics • Cambridge, MA
Currently lead portfolio execution across TSA divestiture efforts - covering infrastructure, data, and system transitions.
- Built the IT PMO function from the ground up, including its framework, governance model, and intake-to-execution workflows - using automation to streamline project reviews, approvals, assignments, and reporting.
- Established IT's formal project intake and prioritization structure, aligning all project efforts to both corporate objectives and departmental goals.
- Created a standardized delivery model used by experienced PMs and non-PM business leads, with built-in tools and enablement to guide delivery.
- Introduced portfolio-level budget governance, enabling department-wide visibility into spend, forecasting, and year over year cost saving opportunities.
- Delivered cross-functional transparency not seen in prior years by integrating dashboards, resourcing models, and financial tracking into PMO operations.
- Own vendor oversight, reporting, and governance across a $10M+ portfolio while mentoring PMs and supporting execution under lean resource conditions.
Senior Manager, IT Program and Project Management
Seres Therapeutics • Cambridge, MA
Oversaw final facility buildout go-lives and supported FDA approval of VOWST, including the stabilization of key systems and infrastructure.
- Managed IT program delivery during scale-down efforts and an enterprise-wide reduction in force at the end of 2023.
- Supported internal reorganization efforts post-commercial launch, helping streamline project backlog and shift focus toward operational efficiency.
- Partnered with executive leadership to maintain visibility and control across a shifting portfolio.
Manager, IT Program and Project Management
Seres Therapeutics • Cambridge, MA
Led IT workstreams for five new facility buildouts over two years, including GMP manufacturing, labs, and office expansions - supporting the Phase 3 and commercial scale-up of VOWST (SER-109).
- Delivered infrastructure and systems across R&D, Clinical, and GxP environments under a centralized capital program.
- Created governance and tracking frameworks to improve executive visibility and keep high-velocity projects aligned across functions.
- Managed vendor relationships, procurement coordination, and cross-site scheduling to hit aggressive timelines tied to commercial readiness.
IT Project Consultant /Team Leader - Service Delivery
H3 Biomedicine (via TEKsystems) • Cambridge, MA
Delivered IT operations and infrastructure improvements while leading a team of technicians supporting 200+ scientists and staff.
- Reduced paper waste by 20% through secure print systems and led return-to-office tech efforts during COVID-19.
- Upgraded legacy PBX and video conferencing infrastructure to cloud-based UCaaS solutions.
- Managed IT service delivery across multiple sites, including remote support for international locations.
Team Leader - IT Service Delivery
Woodforest National Bank • The Woodlands, TX
Managed account provisioning and multi-platform user access workflows across the enterprise, supporting over 700 branch locations.
- Automated IT service tasks using custom tools and scripts, streamlining troubleshooting and reducing escalations.
- Coordinated with multiple IT teams to ensure seamless service delivery and issue resolution.
- Developed and implemented standardized processes for user onboarding, offboarding, and access management.
System Support Specialist
Texas Department of Criminal Justice • Huntsville, TX
Provided remote support to over 36,000 employees across 100+ prisons and created a comprehensive user manual for 3rd-shift technicians.
- Developed user-friendly GUI applications using PowerShell and Visual Basic to streamline troubleshooting.
- Managed Active Directory and Exchange administration for a large, complex organization.
- Supported critical systems in a high-security environment with strict compliance requirements.
Network Switching Systems Operator-Maintainer
U.S. Army • Fort Hood, TX
Led a team responsible for field communications infrastructure and tactical network operations.
- Managed deployment and maintenance of tactical communications systems in field environments.
- Trained and supervised junior team members on technical operations and procedures.
- Maintained operational readiness of critical communications equipment under challenging conditions.